General Terms and Conditions

 

GENERAL

 

Authentic Luxury operates in the scope and through the company Authentic Luxury d.o.o., VAT ID: HR36469973717, Reg. No.: 081545245, Radnička cesta 20, 10000 Zagreb, Republic of Croatia (hereinafter: Authentic Luxury).

Authentic Luxury acts as an Internet intermediary between an individual guest, buyer of accommodation at a particular tourist destination (hereinafter: guest) and the provider of accommodation at a particular tourist destination (hereinafter: accommodation or program organizer).

Accommodation or program organizers are independent suppliers of tourist accommodation capacities, which act independently on the market, whereby Authentic Luxury does not act as their agent or representative.

These General Terms and Conditions (hereinafter General Terms) can occasionally be changed and updated.

The General Terms apply to all our direct or indirect services, whether accessed online, via cell phones, by email, telephone, or Any Other Way.

By accessing, browsing, and using our website or Any of our applications on Any platform (hereinafter: website) and explicitly by filling out or confirming a booking, you agree that you have read, understood, and agree to the General Terms and Conditions. When a guest applies (via the Internet or by phone), they sign a contract or application, which includes the statement: "I am familiar with the General Terms and Conditions of Authentic Luxury and the travel program and accept them in their entirety." The General Terms and Conditions are available to the guest at any time on the website www.authentic-luxury.com. Specific business programs are also available to the guest on the sales sub-sites of our website www.authentic-luxury.com.

General Terms and Conditions are used for all contracts, concluded between providers and visitors of our website.

When applying by telephone or Internet, the user is considered to have accepted the provisions of these General Terms once their acceptance is confirmed in writing. Electronic messages or messages in electronic form are also considered written confirmations.

The website, including its content, infrastructure, and online accommodation booking service (hereinafter: Service), is owned and managed by Authentic Luxury d.o.o., through its internal organizational structure Authentic Luxury (hereinafter also referred to as we or us). The Service is available exclusively for personal, non-commercial use under the conditions stated below.

 

DEFINITIONS

Authentic Luxury, we, us, or ours, means Authentic Luxury d.o.o., limited liability company, Radnička cesta 20, 10000 Zagreb, Republic of Croatia.

Service means providing online reservation of various products or services via of Authentic Luxury.

The provider is a provider of accommodation (e.g. properties, hotels, camp sites, and other accommodation capacities, with or without food) and other products, related to the product or service, that is occasionally available for booking on the Authentic Luxury website.

Providers are independent economic or legal entities operating autonomously in the market. Authentic Luxury does not act as their agent or representative. Instead, under agreed-upon conditions and for a fee, Authentic Luxury allows these providers to appear on its website, enabling them to utilize the platform and therefore a (co-)use of the website Authentic Luxury.

 

OBJECT OF SERVICES

Authentic Luxury's website serves as a platform where selected providers can showcase their services and products, primarily focusing on the rental of various types of tourist accommodations. Visitors can utilize the website to make their reservations online.

When you complete a booking through the Authentic Luxury website, you enter into a direct and legally binding contractual relationship with the specific provider with whom you made your reservation. Authentic Luxury simply forwards your booking information to the relevant provider. On behalf of the provider, Authentic Luxury sends you the booking confirmation, which includes details about the accommodation, the name and address of the tour operator/provider, and, if applicable, the designation and address of the intermediary, as well as the fact that they acts as intermediary.

While Authentic Luxury strives to provide its services diligently and conscientiously, we do not verify nor guarantee the accuracy, correctness, or completeness of all information. We are not liable for any errors (including obvious or "typographical" errors), any interruptions in telecommunications due to temporary or partial breakdowns, repairs, upgrades, maintenance of the website, or any other reasons, nor for imprecise, misleading, or untrue data or incomplete disclosures. The completeness and accuracy of information, including prices and availability, are always the responsibility of the provider.

Furthermore, our website should not be interpreted as our endorsement or advertisement of the quality, level of service, or pricing offered by providers.

Our service is designed solely for personal, non-commercial use. It is prohibited to resell, deep integrate (deep-link), use, copy, and monitor (e.g. spider, scrape), display, download or reproduction any content or information, software, reservations, and other products on our website for any commercial or competitive purposes.

 

PRICES AS PUBLISHED ON THE WEBSITE OF AUTHENTIC LUXURY

The prices displayed on the Authentic Luxury website are competitive, a standard we continuously strive to maintain.

The prices listed on the Authentic Luxury website are valid for each individual accommodation, within the specified time period and conditions outlined in the respective offers. They include VAT/sales tax and all applicable taxes (except for tourist tax, payable locally upon accommodation), unless explicitly stated otherwise on the Authentic Luxury website or in the booking confirmation email.
The payment is made in the hotel's currency, and the exchange rate on the payment date is aplied. If an offer is sent to the guest, the price may change on the payment date based on that day's currency exchange rate.

If the agreed price increases by more than ten percent, you have the right to withdraw from the contract without any compensation. In such instances, the tour operator or provider is obligated to refund the amount paid by you.

In case of a no-show or cancellation, the provider reserves the right to charge applicable fees and taxes, including tourist or town taxes.

Authentic Luxury publishes discounted prices for specific accommodations on its website. These prices are determined by the providers and may be accompanied by specific restrictions and conditions, such as cancellation policies or refund terms. Prior to making a booking, we recommend reviewing the offer details, pricing information, and any special conditions associated with it.

Prices are typically listed in Euros on our website. Please note that the currency converter is provided for informational purposes only and may not always reflect accurate and current exchange rates; actual values may fluctuate.

In the event of obvious errors or inaccuracies (including typographical errors), such announcements are not binding.

Special offers and campaigns are clearly designated and marked accordingly.

 

PAYMENTS

Our services are complimentary for visitors of the Authentic Luxury website.

The only exception to this policy is in the event of a modification to an existing reservation. In such cases, if a change is feasible through Authentic Luxury and additional costs due to change of a reservation (payment cost, bank transfer costs, etc.) will be charged.

 

CREDIT AND DEBIT CARDS

Each provider may offer secure online payment or reservation insurance options. For certain Authentic Luxury services, payments to service providers can be made through payment processing services. Payments are processed from your credit/debit card or bank account and deposited into the provider's bank account via a secure third-party payment processor.

For certain prices and products (non-refundable) or special offers, providers may require advance payment via bank transfer or credit/debit card. After booking, accommodations may verify your credit card (pre-authorization) and charge it, sometimes with no possibility of a refund. It is your responsibility to thoroughly review all details and conditions of the selected product or accommodation before booking. Authentic Luxury is not liable for any authorized, unauthorized, or incorrect charges by the provider or the bank. Additionally, Authentic Luxury is not liable for any scams, deception, or unauthorized use of credit/debit cards or other payment methods.

 

GENERAL CONDITIONS OF PROVIDERS

By booking with a specific provider, you agree to their service rules, including those related to cancellation and no-shows, as well as any additional rules and conditions that apply to your reservation and stay at the accommodation. This includes house rules and any services provided (Terms and Conditions available at the respective accommodation). Cancellation and no-show policies for each provider are detailed on our website and the provider's information pages during the booking process, as well as in the confirmation email. Please be aware that some rates or special offers do not permit cancellations or changes to bookings. In the event of a non-refundable no-show or cancellation, the provider may still charge the city/tourist tax. Please review all conditions related to the reservation carefully before booking. Be aware that reservations requiring advance payment may be canceled without notice if the full amount cannot be collected by the specified payment date, in accordance with the provider's reservation and payment policies. Cancellation and prepayment policies may differ based on the type of accommodation. Please read the terms of service and important information in your booking confirmation carefully, as these may include additional rules imposed by the provider. These can pertain to age requirements, damage deposits, non-cancellable bookings for group reservations, extra beds, non-provision of free breakfast, acceptance of cards, pets, and more. Late payments, incorrect bank details, invalid credit or debit card information, or insufficient funds are your responsibility and risk. These issues will not entitle you to a reimbursement or refund of advance payment amounts unless the provider makes an exception to their general rules.

To view, modify, or cancel your reservation, follow the instructions provided in the booking confirmation email. Please note that your accommodation provider may impose cancellation fees in accordance with their cancellation, prepayment, and no-show policies. Additionally, you may not be eligible for a refund of pre-paid amounts. Carefully review the accommodation provider's cancellation, prepayment, and no-show policies before making a reservation, and ensure timely payments as required for each booking.

If you anticipate a late arrival on the scheduled day or the following day, it is crucial to promptly inform the provider to ensure they are aware of your expected arrival time and to prevent any room cancellation or no-show charges. Authentic Luxury does not accept responsibility for any costs incurred due to late arrival, cancellation, or no-show charges imposed by the provider.

 

CONFIRMATION, FAMILIARISATION AND COMMUNICATION

By completing the reservation process, either through appropriate technical means or explicitly in writing (including via email), you confirm and agree to receive: a) Emails that we may send prior to your arrival date, containing information about your accommodation, additional details, and offers (including third-party offers that you have opted to receive information about) related to your reservation and destination. You acknowledge that Adria Holidays acts solely as an intermediary and that you are explicitly familiar with and fully accept the General Terms and Conditions of Authentic Luxury, including the Privacy Policy and Cookie Policy. b) An email that we may send shortly after your stay at the accommodation, inviting you to fill out a guest opinion questionnaire.

Authentic Luxury accepts no responsibility for communications with the provider. You cannot enforce any rights or demand confirmations regarding the receipt or handling of requests or communications sent to the service provider. Authentic Luxury does not guarantee that requests or communications will be properly received, sent, resolved, or handled by the provider in a timely manner.

To ensure a reservation is properly completed, it is essential to use the correct email address. We do not accept any liability for incorrect or misspelled email addresses, inaccurate or false (mobile) phone numbers, or credit/debit card numbers.

All requests and complaints regarding Authentic Luxury must be submitted within two months after the planned accommodation utilization (e.g., check-out date). Requests or complaints submitted after this two-month period may be rejected, and the applicant may forfeit the right to seek compensation for damages or costs.

 

LIMITATION OF LIABILITY

Subject to the limitations outlined in these terms, we are, to the fullest extent as permitted by applicable law, responsible only for actual damages caused by Authentic Luxury's defaults resulting from willful misconduct or gross negligence. In any case, Authentic Luxury's maximum liability for any damages, costs, or reduction of property, whether based on legal or factual grounds, shall be limited to the amount received by Authentic Luxury in connection with your booking.

Neither we nor our directors, employees, representatives, affiliates, partner companies, distributors, associate partners, license holders, intermediaries, or others involved in the creation, funding, promotion, or development of the website and its content are responsible for: i) punitive, special, indirect, or consequential losses or damages, including loss of production, loss of profits, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, or loss of claims. ii) any inaccuracy relating to the information, including pricing, availability and ratings providers, which are available on our website; iii) the services rendered or products offered by the supplier or other business partner; iv) any (direct, indirect, consequential, or punitive) damages, losses or costs incurred arising from the use of or in connection with the use, inability to use or delay of our website; v) any (personal) injuries, death, material damage or other (direct, indirect, special, consequential or punitive) damage, loss or expenses, created or paid due to action, mistakes, violations, negligence, intention, omission, non-fulfilment, misleading information, damage responsibility or objective responsibility which may be, partly or completely, ascribed to the provider or any business partner (including their employees, directors, officials, representatives, representatives of companies or branch offices) and their products or services, which are (directly or indirectly) available, offered or promoted on our website or through our website, including all (partial) cancellations, reservations, strikes, force majeure, or any other events we have no influence on.

Regardless of whether the provider charges for their product, accommodation, or service, they are solely responsible for collecting, non-payment, remittance, and payment of taxes related to the final price amount to the tax authorities, and not Authentic Luxury.

 

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise specified, all software utilized for our services, whether available on our website or other applications, along with all intellectual property rights including copyrights of content, information, and materials, are owned or lawfully used by Authentic Luxury, its suppliers, or providers.

Authentic Luxury holds and retains exclusive ownership of all rights, titles, and interests in all intellectual property rights, appearance, and design, including the infrastructure of the webpage where the service is available. This includes guest comments, translated content, and imagery. You are not permitted to copy, extract, create (hyper/deep) links, publish, promote, market, integrate, use, aggregate, or otherwise utilize the content (including translations and guest comments) or our brand without the prior express written permission of Authentic Luxury. Any violation of these terms constitutes infringement of our ownership and intellectual property rights, which may be pursued under civil or criminal law.

 

FINAL CLAUSES

To the fullest extent permitted by applicable law, these terms and conditions for all our services are governed and interpreted in accordance with Croatian law. Any disputes arising from these general conditions and our services shall be exclusively governed by the jurisdiction of the District Court in Zagreb.

 

Out of Court Settlement of Consumer Disputes

If you are a consumer as defined by the Consumer Protection Act, in the event of any potential dispute arising from or relating to these general conditions and services, Authentic Luxury will endeavor to resolve the dispute through the Consumer Dispute Resolution Platform (SRPS). The platform for online dispute resolution for consumer disputes is accessible via the link provided below, which is also available on the Authentic Luxury website along with additional information about the SRPS.

The platform is available to consumers here:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL.

Authentic Luxury does not recognize any alternative dispute resolution provider for consumer disputes as authorized for resolving consumer disputes, except where expressly mandated by special law or regulation of the European Union, in accordance with Article 8 of the Law on the Extra-Judicial Settlement of Consumer Disputes and the principle of voluntariness.

That legislation arises from the Act on the extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013, the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

The original of these General Terms and Conditions is written in the Croatian language and subsequently translated into other languages. In case of a dispute about the contents or interpretation of the provisions and conflict or discrepancy between the Croatian original and any other language version of these terms, the Croatian text shall apply and prevail.

If any provision of these Terms is or becomes invalid, unenforceable or non-binding, these terms and conditions shall remain valid. In such a case the invalid provision is used and enforced to the fullest possible extent permitted by law, or is replaced by another provision, nearest to the invalid provision in the legal and economical sense.

Zagreb, 15th January 2024